INSIGNUM Laser Marking: Quick Support in the Event of a Service Case
Do you recognize this? You have a service case at your INSIGNUM system and the service hotline employee asks you countless questions about the product. It is often a time-consuming process until the right service is initiated.
With our "Service Request" application, you have the option of saving all service-relevant information in a ZIP document with just one click (this includes serial number, time stamp, logfiles, error text, etc.). The corresponding button for the "Service Request" is clearly integrated in the error message. With this feature, service cases are handled efficiently - you save time and our service employee can get started right away.